Last Updated: February 19, 2025
1. Purpose of the Service
Prompt Review is a web-based platform that assists businesses in collecting customer feedback through Google Reviews and potentially other similar review services in the future. The Service enables Users to:
• Send SMS review requests to customers who have provided consent.
• Customize messages and schedule the timing of review requests.
• Utilize third-party SMS providers (e.g., Twilio) to send messages on their behalf.
The intended purpose of the Service is to facilitate legitimate customer feedback collection, not for sending promotional, marketing, or advertising messages.
2. Definitions
For the purposes of this Acceptable Use Policy ("AUP"), the following definitions apply:
• The Service – The Prompt Review software, operated by 2M Endeavors LLC, which enables businesses to request customer feedback via Google Reviews or similar platforms. The Service is provided through a web-based application and integrates with third-party SMS providers to send messages.
• User – Any individual or business entity that registers for or uses the Service.
• End Recipient – The customer or individual who receives an SMS review request sent via the Service.
• 2M Endeavors LLC – The legal entity that owns and operates the Service.
3. User Responsibility for Consent & Compliance
Users are solely responsible for ensuring that all End Recipients have explicitly consented to receive SMS messages sent via the Service.
2M Endeavors LLC does not collect, verify, or maintain records of user-obtained consent. Users must ensure compliance with all applicable laws, including but not limited to:
• The Telephone Consumer Protection Act (TCPA) – Requires express consent before sending SMS messages to consumers.
• The CAN-SPAM Act – Governs compliance for commercial messaging.
• The General Data Protection Regulation (GDPR) (if applicable) – Requires explicit consent for processing personal data of EU residents.
Users acknowledge that failure to obtain proper consent or comply with applicable laws is solely their responsibility, and 2M Endeavors LLC bears no liability for noncompliance.
4. Prohibited Activities
Users may not use the Service for any of the following:
• Marketing or Promotional Messaging – The Service is not intended for advertisements, promotions, or general marketing.
• Sending Unsolicited Messages – Users must ensure that all messages are sent only to End Recipients who have provided valid consent.
• Misuse or Harassment – Users may not send messages that are abusive, misleading, deceptive, fraudulent, or unlawful.
• Infringement on Intellectual Property – Users may not send messages containing copyrighted material without authorization.
• Distributing Harmful Content – The Service may not be used to distribute malware, phishing attempts, or any harmful content.
5. Compliance Monitoring & Enforcement
2M Endeavors LLC reserves the right to monitor messaging activity and investigate suspected violations of this AUP. If a violation is confirmed, we may take appropriate action, including:
• Issuing a warning to the User.
• Suspending or terminating the User’s account without prior notice.
• Reporting violations to authorities or taking legal action if necessary.
2M Endeavors LLC is not liable for any loss or damages incurred as a result of enforcement actions taken under this policy.
6. Indemnification
By using the Service, Users agree to indemnify, defend, and hold harmless 2M Endeavors LLC, its officers, employees, and affiliates from any claims, damages, liabilities, losses, or expenses (including legal fees) arising from:
• The User’s failure to obtain proper consent from End Recipients.
• The User’s violation of this AUP or any applicable laws.
• Any unauthorized or illegal use of the Service. This indemnification obligation survives account termination and continues for as long as the User has used the Service.
7. Limitation of Liability
To the fullest extent permitted by law, 2M Endeavors LLC is not liable for any direct, indirect, incidental, consequential, or punitive damages resulting from:
• The User’s misuse of the Service.
• The User’s failure to comply with applicable laws.
• Service disruptions, technical failures, or third-party SMS provider issues.
Users acknowledge that they use the Service at their own risk.
8. Reporting Violations
If you become aware of any violations of this AUP, please report them to us at: support@promptreview.com
9. Changes to the AUP
2M Endeavors LLC reserves the right to modify this Acceptable Use Policy at any time. Changes will be posted on our website, and continued use of the Service after such changes constitutes acceptance of the updated AUP.
10. Contact Us
If you have any questions regarding this AUP, please contact us:
2M Endeavors LLC
Buffalo, NY
Email: support@promptreview.com
Phone: (716) 274-7222