Last Updated: February 19, 2025
2M Endeavors LLC ('Company', 'we', 'us', or 'our') operates Prompt Review, a platform that allows businesses to request customer feedback via Google Reviews and similar platforms. This Privacy Policy describes how we collect, use, store, and disclose personal information when you use our services ('The Service').
By using The Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, do not use The Service.
1. Information We Collect
We collect different types of information from Users and End Recipients to provide and improve The Service.
A. Information You Provide to Us (Users)
• Account Information – Name, email address, phone number, and business details.
• Billing Information – Payment details (if using a paid plan).
• Review Request Data – Customer phone numbers uploaded by Users to send review requests. Users compose and preset messages within the software; message contents are not uploaded to our servers. In certain instances, additional data may be collected to facilitate The Service, such as unique identifiers to track customer interactions or appointment frequency to ensure appropriate message timing. The type of additional data collected depends on the specific use case and user needs
B. Information We Collect Automatically
• Usage Data – Interactions with our platform (e.g., pages visited, features used).
• Device & Log Data – IP address, browser type, operating system, and device identifiers.
C. Information We Receive from Third Parties
• If you integrate Prompt Review with third-party services (e.g., Twilio for message delivery), we may receive limited data necessary for that integration.
2. How We Use Your Information
We use the collected data to:
• Provide, operate, and improve The Service.
• Deliver review request messages on behalf of Users.
• Process transactions and manage billing.
• Respond to customer support inquiries.
• Prevent fraud, abuse, or policy violations.
• Comply with legal and regulatory obligations.
3. Data Sharing & Disclosure
We do not sell or rent user data. We only share data in the following cases:
A. Third-Party Service Providers
• Twilio – To facilitate message delivery on behalf of Users.
• Payment Processors – To handle subscription payments.
• Hosting & Analytics Providers – To ensure platform stability and improve performance.
B. Compliance with Laws & Law Enforcement
• Responding to legal requests (e.g., subpoenas, court orders).
• Enforcing our Terms of Service and Acceptable Use Policy.
• Protecting the rights, property, or safety of Users, End Recipients, or the public.
C. Business Transfers
• If 2M Endeavors LLC is involved in a merger, acquisition, or sale, user data may be transferred as part of that transaction.
4. Data Retention & Security
A. Data Retention • We store user account data as long as an account is active.
• Customer phone numbers uploaded for review requests may be retained for recordkeeping unless the User deletes them.
• Some data may be retained for legal compliance or dispute resolution purposes.
B. Security Measures
• Encryption of sensitive data.
• Secure storage of billing information (handled by third-party payment processors).
• Regular monitoring for security threats.
• While we implement reasonable security measures, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. User Responsibilities & Consent
• Users are responsible for obtaining consent from End Recipients before sending messages.
• Users must comply with applicable laws (e.g., TCPA, CAN-SPAM, GDPR).
• Users must update their settings if they wish to delete or modify their data.
6. Your Data Rights & Choices
Depending on your location, you may have rights regarding your personal data, including:
• Access & Correction – Request a copy of your data or correct inaccurate information.
• Deletion – Request deletion of your account and associated data.
• Opt-Out – Stop receiving non-essential communications.
To exercise these rights, contact us at support@promptreview.com.
7. Third-Party Links & Services
The Service may include links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.
8. Children’s Privacy
The Service is not intended for children under 13, and we do not knowingly collect data from minors. If we become aware that a minor has provided personal data, we will delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on our website, and continued use of The Service after changes take effect constitutes acceptance of the updated policy.
10. Contact Information
If you have any questions about this Privacy Policy, contact us at:
2M Endeavors LLC
Buffalo, NY
Email: support@promptreview.com
Phone: (716) 274-7222